PaiMerchant App – Terms & Conditions

(Under PaiNest Ecosystem)

Effective Date: [Insert Date]

Welcome to PaiMerchant App, a platform operated by PaiNest, enabling merchants to sell products/services to customers via digital channels including PaiMart and other PaiNest services.

By registering as a merchant, you agree to the following Terms & Conditions.

1. Definitions

• “Platform”: PaiMerchant App and all PaiNest services
• “Merchant”: Any individual or business registered to sell
• “Customer”: End user purchasing via PaiNest ecosystem
• “Order”: A confirmed purchase transaction
• “Commission”: Fee charged by PaiNest on each sale

2. Merchant Registration

• Merchant must provide valid business information, NID/Trade License (if applicable)
• PaiNest reserves the right to approve/reject any application
• Merchant is responsible for maintaining accurate profile & bank details

3. Products & Services

• Merchant must ensure:
  • Products are authentic, legal, and safe
  • No sale of prohibited items (illegal goods, counterfeit, harmful products)
• PaiNest may remove listings without notice

4. Pricing & Orders

• Merchant sets product price, but must:
  • Maintain competitive and fair pricing
  • Honor all confirmed orders
• Once order is placed:
  • Merchant must process within defined SLA (e.g., 24 hours)
  • Cancellation without valid reason may lead to penalties

5. Commission & Fees

• PaiNest will charge:
  • Commission per order (%)
  • Optional service fees (ads, promotions, logistics, etc.)
• Commission will be deducted automatically before payout
• Subscription Model:
  • PaiMerchant Pro (Monthly fee)
    • Lower commission
    • Better visibility
    • Faster payouts

6. Payments & Settlement

• PaiNest collects payments from customers
• Merchant payouts:
  • Processed weekly / bi-weekly
  • Subject to deduction of:
    • Commission
    • Returns/refunds
    • Penalties (if any)
• PaiNest reserves right to hold payments in case of disputes

7. Delivery & Fulfillment

• Merchant can choose:
  • Self-delivery OR
  • PaiNest logistics service
• Merchant must:
  • Ensure proper packaging
  • Maintain delivery timeline compliance

8. Returns, Refunds & Disputes

• Merchant must accept returns in case of:
  • Damaged products
  • Wrong items
  • Quality issues
• PaiNest has final authority in dispute resolution
• Refund amount may be deducted from merchant balance

9. Merchant Responsibilities

• Maintain quality standards
• Avoid fake orders / manipulation
• Provide customer support when required
• Comply with Bangladesh laws and regulations

10. Prohibited Activities

• Sell counterfeit or illegal products
• Mislead customers with false information
• Manipulate ratings/reviews
• Abuse platform policies

Violation may result in:

• Account suspension
• Permanent ban
• Legal action

11. Ratings & Reviews

• Customers can rate merchants
• Poor performance may lead to:
  • Reduced visibility
  • Penalties
  • Suspension

12. Data & Privacy

• Merchant agrees that PaiNest may:
  • Use transaction data for analytics
  • Improve services
• Merchant must NOT misuse customer data

13. Intellectual Property

• Merchant grants PaiNest the right to:
  • Use product images/content for marketing
• Merchant must not use unauthorized IP

14. Account Suspension & Termination

• PaiNest may suspend or terminate account if:
  • Policy violations
  • High cancellation rate
  • Customer complaints
• Merchant may also request termination with notice

15. Limitation of Liability

• PaiNest is not liable for:
• Merchant product defects
• Delivery issues (if self-managed)
• Indirect or consequential damages

16. Amendments

PaiNest may update Terms at any time. Continued use = acceptance of updated terms.

17. Governing Law

These terms are governed by the laws of Bangladesh.

18. Contact

For support:

• 📧 support@painest.com
• 📞 +8809610 000 500